Resolved -
Recently, the phone number we use to connect calls was inadvertently marked as spam by one of the three main carriers. In response, we have replaced this number with a new one, and the service is now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve it.
Please note: You may still see “Potential Spam” or “Spam Likely” labels on caller ID for these handoff calls while we complete the registration process with the carriers to prevent future spam labeling. In the meantime, here are some steps to ensure smoother call handling:
1. Save the Handoff Number: We recommend that agents add this new handoff number as a contact, such as “Knock,” to help avoid confusion and missed calls.
2. Anticipate Handoff Calls: Agents can expect to receive this handoff call before connecting with the prospect, and adding the number to contacts may reduce the “Spam Likely” label.
3. Voice Integrity Update: We’re actively working with our provider to register the new number with the Voice Integrity Profile to prevent spam labeling. We’ll keep you updated on our progress.
Thank you for your understanding and partnership as we work to enhance your calling experience!
Oct 30, 13:36 PDT
Investigating -
We are currently investigating an issue where some users are experiencing busy signals on outbound calls. Our team is actively working to identify the root cause and implement a solution as quickly as possible.
In the meantime, we recommend using browser calling as a workaround. This should help mitigate the impact and ensure continued communication.
We apologize for the impact of this issue and appreciate your patience as we work to resolve it.
Oct 30, 11:23 PDT